Refund policy

Standard Refund Policy

You can return any item for a refund within 14 days of receiving it.  All we ask is that the items are in their original condition with tags intact.  Please allow up to 7 working days for us to process your return and refund.  Your bank may take 3-5 working days to show the refund in your account.  Please inform us within 14 days if there is a problem with your order.  You will be responsible for paying your own shipping costs for returning any unwanted items.

Cancellations

In the unlikely instance that we don’t have the product that was ordered we will alert you and a full refund will be processed.

Return an item

Email us at sales@fashionflaircoleraine.com and we will forward you the necessary information.

Do I have to pay postage on the item I want to return?

We do not offer free returns, you will be responsible for paying your own shipping costs for returning any unwanted items.  We always advise you to keep proof of posting until the item has been credited to your account.

Late Returns

Any unwanted items should be returned to us within 14 days after receipt of delivery.  Orders returned outside of this will not be given credit.

Incorrect order

Please contact us on sales@fashionflaircoleraine.com and we will arrange for the correct item to be held until we receive the incorrect item back.  All reasonable postage costs incurred for the return of the incorrect item will be refunded to you and the correct item will be posted free of charge.

I want to exchange an item

If you would like to exchange the item you have bought for a different size please contact us on sales@fashionflaircoleraine.com and we will hold the size required for exchange until we have received the original item back.

Refunds

As soon as we have received your returned items we will process your refund within 24 hours.  Refunds will be issued to the credit or debit card originally used to make the payment.  Refunds for items received outside of the returns timeframe of 14 days will be issued as a credit to your account which will automatically be deducted from your next purchase.  Credits to your account are valid for 12 months.

Got a question?

Email us at sales@fashionflaircoleraine.com

Call: 028 7035 4236